Eligible new goods
Our return and exchange arrangements cover both defective items and non-defective items, including personal preference, a change of mind or a selection mistake. Eligibility is for new, unused goods kept in original condition with the original packaging, tags and accessories. If an order arrives damaged, faulty, wrong, missing pieces or substantially unlike its description, explain that issue in your request.
After approval
No restocking charge applies. We arrange exchanges according to the stock on hand. Refunds go to the original payment method and are processed within 10 days after approval. A financial institution may need its own posting time; we can help check an approved refund using the order details.
Applying and mailing back
Contact us no later than 30 days after the goods are delivered, giving your order number, checkout email and a description of the issue. Support claims involving damage, defects, wrong goods or missing parts with product and packaging photos or video. Do not return an item without authorization. Use the free return label enclosed with the package to send an approved return by mail.
Email: testenitro204726@gmail.com
Mailing address: 12 Tradd St, Charleston, SC 29401, United States
Phone: (843) 764-3311